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Shipping and Returns
ShippingDelivery Information
All orders are shipped via UPS's best table rate.
When are weekend orders and deliveries processed?
Deliveries will be made between 8:00AM and 5:00PM, Monday through Friday.
Orders placed on holidays or weekends and after 4:00PM CST on Friday will be processed the following business day. If there is a delay in shipping your merchandise, we will contact you.
Return Policy
To quickly process your return you will need to call 239-292-1033. Please have your order number available, or if your order was over the phone, the date when the order was placed. Our customer support representative will provide you with a call tag number which must be written clearly on the return packaging. Return authorization requests should be made within 10 days of the invoice date.
If your order was shipped by UPS, our customer support representative will contact UPS. They will arrive within 5 to 7 days to pick up the order.
If your order was shipped by common carrier, our customer support representative will schedule a truck to pickup the return.
Returns are broken down into two categories. Company Error/Manufacturer's Defect and Customer Error.
Company Error/Manufacturer's Defect/Damaged Goods
1. Orders returned within 30 days will be credited 100% of the invoiced amount.
2. After 30 days returns will not be accepted.
Customer Error/Cancellation
You will be responsible for the cost of the call tag and any of the original shipping costs.
1. Orders returned within 30 days will be credited the invoice amount LESS the call tag and associated shipping fees.
2. After 30 days returns will not be accepted. General Return Policy Notes
* All dates are from the date of the invoice.
* We will not accept for credit the return of merchandise unless authorized by Maintenance Supply Warehouse.
* Defective merchandise which is under manufacturer's warranty must be returned directly to the manufacturer.
* Please DO NOT ship returns freight collect, the warehouse will refuse these shipments. Effective June 1, 2006 - Our policies on dated materials: We will no longer accept the return of dated materials (calendars, planners, organizers, etc.).